Why Should Good Employees Leave?
Sunday, November 1st, 2009When good employees leave it is not only a loss in terms of time, effort and all the cost associated with finding a suitable replacement but it is also the loss of losing unique knowledge and experience specifically associated to the organization; Losing good employees is a problem where prevention is most definitely the best cure.
Employees leave their employers for many valid and unavoidable reasons but it is important that an employer knows the reasons their employees leave in case they are found to be reasons that if addressed and resolved could have been avoided.
Concerns of employees can be identified early by the regular use of well designed job satisfaction surveys, allowing for problems to be resolved and helping to minimize needless loss of staff. However, some problems, especially those that involve personalities, are not always brought to the surface until it is too late.
When personnel decide to change jobs it is very often due to a lack of career development and/or poor management. Both of these problems can be difficult to identify even for organizations that adopt regular 360-degree appraisals (i.e. where as part of the overall appraisal employees are requested to evaluate their line managers).
Some employees while still employed may be reluctant to criticize their line managers for fear of reprisal; however they can be more candid when completing an employee exit survey.
Exit surveys are unlikely to prevent an individual from changing their mind and staying but what they will do is help an organization identify problem areas that if left unchecked could result in the remaining employees suffering form poor moral and further resignations.
Lack of Career Development
Not all employers can offer, and nor do all employees desire, a clear and long term career path. There are just as many people that find comfort and security in doing one job well as there are people that need to feel that they are continual being challenged, learning new skills and moving onwards and upwards with respect to the corporate ladder. For organizations to succeed and excel they need the high flyers as well as the steady Eddies of the world.
Where losses due to a lack of career development are occasional they may also be inevitable, but where they are frequent, then changes to the organizational structure might need to be considered to allow for greater career development of the employees.
Sub-standard Management
Many managers achieved their position through promotion, but it does not always follow that a good worker will automatically make a good manager and often people are assigned management position without any formal management training.
Managers who perform poorly can be quick to discredit the views of disgruntled staff, ‘I am glad they went it saved me getting rid of them’ and ‘they were useless anyway’ may prove to be common responses to those managers being asked if there are any problems that might be causing people to leave the organization.
It is proper and natural for senior management to support their line managers by giving them the benefit of any doubt, after all a good managers can always be slighted by poor employees. But by conducting exit surveys, if a man-management problem were to be identified early there is a good chance that it can be addressed and resolved with the appropriate formal training and guidance.
Records
It is not that unusual for a person to leave an employer and put in a claim for constructive dismissal at a later date. With legal representation now adopting the ‘No win no fee’ model even good employers are finding this to be a real problem. Exit surveys will at best, provide a valuable record of the employee’s reasons for leaving, and at worse, provide early warning that a possible claim might be expected.
Unless it is on record a tribunal will not necessarily accept an employer’s word that when an employee left they did so without indicating any grievance.
Timing the exit survey
With the employee’s agreement Exit surveys can be delayed for a few months or be conducted as part of the termination process.
There can be an advantage in delaying an exit survey for a few months in that a former employee may be less emotional and more honest with their views and may be in a position to compare their previous role with their new role.
Conducting an exit survey as part of the termination procedure has the advantage that although the leaving employee may be emotional their views may be more reflective of their true state of mind and therefore closer to the real reasons they have decided to leave. If delayed any comparison between the ex-employee’s old and new roles may be the result of them putting on a brave face, and if the reasons that are given require action, the delay may have prevented the problem from being resolved.
Summary
By including exit surveys as part of the employee termination procedures organizations will generally benefit in multiple ways. Having good records could prove to be very valuable later and they will also provide management with information that can help them improve an organization’s moral as well as the bottom line.
See the following survey for sample exit interview questions.